Privacy Policy
Information We Collect
We may collect information you provide directly to us, including:
- name
- email address
- phone number
- billing address
- shipping address
- company information
- purchase and order history
- product interest details
- financing-related information you choose to provide
- information provided in forms, quotes, or consultations
We may also automatically collect:
- IP address
- browser type
- device type
- pages visited
- time on site
- navigation paths
- website behavior data
- referral information
We may also retain communications such as:
- emails
- texts
- call notes
- customer support communications
How We Use Your Information
We use your information to:
- process orders
- manage customer records
- communicate with customers
- send shipping and order updates
- provide customer support
- improve website performance
- analyze customer and website activity
- send marketing emails or promotional communications
- protect against fraud or misuse
- maintain internal business systems and records
We may keep customer purchase history to understand who our customers are, what they purchased, and when they purchased it.
We may also add customers to email lists for product updates, launches, service messages, or promotional communication, subject to applicable law and opt-out rights.
We do not sell your personal information.
Cookies and Tracking
We may use cookies, analytics, pixels, and similar technologies to:
- understand website behavior
- improve performance
- support marketing
- evaluate advertising effectiveness
You may adjust browser settings to refuse cookies, though parts of the website may not function correctly.
Sharing Your Information
We may share your information with trusted third-party providers as necessary to run our business, including:
- payment processors
- shipping providers
- freight carriers
- CRM platforms
- email and SMS marketing providers
- analytics tools
- website hosting and IT providers
- legal, accounting, and professional service providers
We do not sell your information and do not share it casually or for unrelated purposes.
Security
We use reasonable technical, physical, and administrative safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request to:
- access your personal information
- correct inaccurate information
- request deletion where applicable
- opt out of marketing communications
To make such a request, contact us using the information listed below.
Marketing Choices
You may unsubscribe from promotional emails by clicking the unsubscribe link in those emails. You may opt out of SMS marketing by following the opt-out instructions in the message.
Operational communications such as order confirmations, shipping updates, warranty-related notices, or customer service communications may still be sent.
Data Retention
We retain information as long as reasonably necessary for:
- business operations
- customer service
- order support
- legal compliance
- record keeping
- trend analysis
- warranty and service history
When information is no longer needed, we may delete or anonymize it.
Third-Party Links
Our website may link to third-party websites. We are not responsible for those third parties’ privacy practices.
Children’s Privacy
Our website and products are not directed to children, and we do not knowingly collect personal information from children.
International Users
If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact Information
Dawson Manufacturing, LLC
899 Airport Parkway, Suite E
Glen Burnie, Maryland 21032
Email: Sales@mulchMatusa.com
Phone: 888.776.8524