Dawson Manufacturing’s total liability for any claim related to the purchase, use, installation, or operation of any product is strictly limited to the amount paid by the customer for the product.

Under no circumstances shall Dawson Manufacturing be liable for:

• Lost profits 
• Business interruption 
• Loss of revenue 
• Downtime 
• Labor costs 
• Secondary or consequential damages 

Dawson Manufacturing is not responsible for:

• Improper installation performed by the customer or third parties 
• Misuse, abuse, or operation outside intended use 
• Operator error or accidents 
• Failure to follow training, safety procedures, or maintenance guidelines 

Once any product leaves Dawson Manufacturing’s facility:

• Dawson Manufacturing has no control over shipping 
• Is not liable for delays, damages, or loss in transit 
• All claims must be made directly with the freight carrier 

• Warranty applies ONLY to the original purchaser 
• Warranty is NON-TRANSFERABLE 
• Warranty is VOID unless ALL required training and documentation are completed and submitted 

To activate warranty:

• Customer must complete all required training programs 
• Customer must submit installation checklist + required photos 
• Dawson Manufacturing must review and approve installation 

If this process is not completed:
👉 Warranty is VOID

The following are NOT covered under warranty:

• Conveyor belts / hybrid belts 
• Tires 
• Bearings 
• Any rubber components 
• Wear items / consumables 

If a customer:

• Operates equipment incorrectly 
• Fails to follow training 
• Fails to maintain equipment 
• Fails to properly charge electrical systems 

Then:

• The original failure is NOT covered 
• ANY resulting damage (ripple effect) is ALSO NOT covered 

Example – Failure to charge machine → voltage drop → amp increase = heat → electrical damage occurs.
👉 NONE of that is covered

• No warranty on used, demo, or refurbished equipment 
• No warranty on third-party products 
• No guarantee of compatibility with customer-provided equipment

• Deposits are 100% NON-REFUNDABLE 
• Deposit = commitment to purchase 

Applies to:

• DMT / HDT Trailers 
• Truck Bodies 
• Hook Lifts 
• Switch-N-Go Cans (SMC / RMC / HMC) 
• Roll-Off Systems 
• Any custom-built product 

• Minimum deposit:
  • $1,500 (MulchMate example)
    • 30% full trailer, body or can builds

Once:

• Deposit is paid 
• Specs are approved 
• Order is placed 

👉 Customer is FULLY OBLIGATED to complete purchase

There is:
❌ NO cancellation right
❌ NO reversal based on customer circumstances

If customer cancels AFTER production begins:

• Deposit is forfeited 
• PLUS customer owes an additional 25% of total order value  

This applies to ALL custom builds listed above as well as Mulch Mate’s® and Truck Mate’s®

• Customer must finalize purchase within 30 days 
• If not:
  • ALL discounts are forfeited  
  • Order reverts to current standard pricing 

• Deposit remains valid for 12 months 
• After 12 months:
  👉 Deposit is forfeited completely 

NO RETURNS under any circumstance for:

• Mulch Mate®
• Truck Mate® (HD / PK) 
• DMT / HDT Trailers 
• Truck Bodies 
• Hook Lift Systems 
• Switch-N-Go Cans 
• Roll-Off Systems 

👉 ALL SALES FINAL

Includes:

• Kart Mate® (RS / PRO) 
• Snow Mate® 36″+ 
• Hitch Mate® 
• Heated Hand Grips 
• Light Pods 
• Parts & Accessories 

• Must notify Dawson MFG within 24 hours of issue and needs be returned within 7 days of delivery 
• Must be:
  • UNUSED 
  • UNDAMAGED 
  • IN ORIGINAL PACKAGING 
  • WITH ALL PARTS INCLUDED 
• All return expenses will be customers responsibility

• Standard return: 25% fee 
• Unopened / original sealed return: 10% fee 

• If product is returned damaged:
  👉 Only 50% refund issued 

• Customer pays 100% of return shipping 
• If Dawson assists:
  👉 Additional 10% service fee

• Inspection: 5–7 business days 
• Credit card refunds: +2–10 days 
• Check refunds: 7–10 processing + shipping time 

❌ NO RETURNS
❌ ALL SALES FINAL

• Must go through original seller 
• Dawson Manufacturing will NOT accept returns 

Dawson Manufacturing reserves the right to:

• Refuse service 
• Cancel support 
• Blacklist customers 

For:

• Threats 
• Harassment 
• Abusive behavior 
• Disrespect toward staff 

Blacklisting ALSO applies to:

• Abuse of equipment 
• Using equipment outside intended purpose 
• Ignoring training / safety procedures 

Dawson Manufacturing is NOT liable for delays caused by:

• Severe weather (snowstorms, hurricanes, etc.) 
• Power outages 
• Local or Transit disruptions (even if customer is unaffected) 
• Cyberattacks / System failures 
• Supply chain disruptions 
• Government actions 
• Global shut downs

• Dawson Manufacturing does NOT offer buybacks 
• No obligation to repurchase equipment 

If assistance is ever provided:
👉 It is case-by-case ONLY
👉 Not a public or guaranteed program

• Dawson controls shipping by default 
• Products ship to nearest freight dock 

If customer fails to pick up shipment:
👉 Customer pays ALL:

• Storage fees 
• Holding fees 
• Redelivery fees 

• NOT allowed by default 
• If approved:
  • Customer pays service/handling fee a minimum of $300.00 USD

If equipment is:

• Financed 
• Leased 
• Under lien 

Customer MUST:

• Maintain equipment in proper working order 
• Follow all maintenance + training requirements 

Failure to maintain equipment:
👉 May violate financing agreement
👉 May void warranty
👉 May result in loss of support

Dawson Manufacturing reserves the right to:

• Pause production at any time 
• Correct defects or safety issues 
• Improve product quality 

This may:

• Delay production 
• Delay delivery timelines 

👉 Dawson is NOT liable for these delays

• Warranty applies ONLY to original purchaser 
• If product is sold:
  👉 Warranty is cancelled immediately